MGT 404

COURSE DESCRIPTION:
Transitioning into a supervisory role requires more than technical expertise-it demands a solid understanding of leadership, communication, and the responsibilities that come with managing people. This 16-hour course is specifically designed to equip new or aspiring supervisors with the essential "survival skills" needed to succeed in a leadership position within public works and related service environments.

Whether you're a recently promoted employee, preparing for a leadership role, or seeking to improve your foundational management skills, this interactive course offers practical tools and real-world scenarios to help you lead with confidence from day one.

Throughout this interactive, full-day course, participants will explore each phase of conflict resolution in a structured format, supported by team-based exercises and real-world applications. The curriculum blends practical knowledge with hands-on activities to promote better communication, stronger teams, and healthier work environments.

COURSE CONTENT INCLUDES:

• Making the Transition - From Employee to Manager
• Management vs. Leadership
• The Basics of Being a Supervisor or Manager
• The Fundamental Skills of Being a Leader
• Situational Leadership - When Management & Leadership Merge
• Developing Yourself and Your Employees
• Coaching, Documentation, and Disciplinary Actions
• Conducting Effective Employee Evaluations
• Managing Conflict & Preventing Workplace Violence
• Do's and Don'ts of Federal and State Employment Laws