MGT 400

COURSE DESCRIPTION:
Effective conflict resolution is an essential skill for any public works leader or supervisor. This course is designed to equip professionals with the tools, strategies, and awareness needed to navigate conflict constructively-before it disrupts teams, projects, or community trust.

Throughout this interactive, full-day course, participants will explore each phase of conflict resolution in a structured format, supported by team-based exercises and real-world applications. The curriculum blends practical knowledge with hands-on activities to promote better communication, stronger teams, and healthier work environments.

COURSE CONTENT INCLUDES:

• Understanding Conflict
• The Five Styles of Conflict Resolution
• Phases 1-6 of the Conflict Resolution Process
• Tools for Conflict Resolution
• Common Mistakes to Avoid
• What to Do When Conflict Resolution Fails
• Analyzing Conflict Scenarios in the Workplace

CERTIFICATE:
Participants who successfully finish the course will earn a Certificate of Completion.

DIGITAL BADGE: Upon successful completion, participants will earn a digital badge with Credly. Click here for more details.

SCHEDULING A CONTRACT CLASS:
UTA offers the option to contract with organizations to deliver courses on-site and at a time that suits their schedule. To schedule a contract class, contact our team at 866-906-9190 or pwi@uta.edu.