This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers. You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.
To register and get more information you will be directed to our online provider Ed2Go
The University of Texas at Arlington in partnership with Ed2Go offers a wide verity of self-paced online certificate courses.
To get a complete list of courses please visit our website at:
https://careertraining.ed2go.com/uta/
