MGT400 - MANAGING CONFLICT IN THE WORKPLACE
8 HOURS

COURSE DESCRIPTION:
This is the primary course for all personnel involved in the design, layout, and maintenance of traffic control devices on public roadways.

Effective conflict resolution is an essential skill for any public works leader or supervisor. This course is designed to equip professionals with the tools, strategies, and awareness needed to navigate conflict constructively-before it disrupts teams, projects, or community trust.
Throughout this interactive, full-day course, participants will explore each phase of conflict resolution in a structured format, supported by team-based exercises and real-world applications. The curriculum blends practical knowledge with hands-on activities to promote better communication, stronger teams, and healthier work environments.

Course Overview:
Module 1: Understanding Conflict
Module 2: The Five Styles of Conflict Resolution
Modules 3-5: Phases 1-6 of the Conflict Resolution Process
Module 6: Tools for Conflict Resolution
Module 7: Common Mistakes to Avoid
Module 8: What to Do When Conflict Resolution Fails
Module 9: Analyzing Conflict Scenarios in the Workplace