This Online Certificate Program requires the completion of the following 9 Courses:
Business Best PracticesBest practices are important in achieving excellence and success. This course focuses on several best practice models from various industries and integrates some of the common themes into a game plan for business success.
Effective Interpersonal Communication and Assertion SkillsLeaders and managers need effective interpersonal and communication skills. In this course you will be introduced to the basics of certain styles of interpersonal communication and ways to enhance effectiveness in communication.
Organizational Leadership & Decision-MakingThe leaders in an organization often set the tone and establish the benchmarks for success. In this course the focus is on developing a successful leadership style so as to facilitate team-building, collaboration, and a corporate culture that promotes success. Different decision-making techniques will be explored in the context of successful leadership styles.
Organizational Development & ChangeSince most business organizations are social systems, this course will focus on the organizational culture and how it influences the way people work so as to maximize the long-term health of the organization and its people. This course will explore the developmental process and how to be successful in effectuating change.
Negotiation StrategiesThe business environment and culture of any business relationship is often the product of a negotiation. This course will explore the process of negotiating, evaluating negotiation styles, and considering successful negotiation strategies for most business environments. This course will develop basic negotiation skills that can be used in a variety of contexts.
Seven Management DisciplinesThe seven management disciplines essential to management and business success are discussed in the context of all areas of business operation and management. This course provides a round-table opportunity to evaluate real-life business issues.
Collaborative Problem-SolvingThis course develops collaborative problem-solving skills and focuses on the importance of teams in the IT environment.
Strategic Management in OperationsThis course develops the practical and managerial skills necessary to successfully plan for operational success. The course covers the basic details for developing an operational plan and designing the strategic direction necessary to achieve these goals.
Persuasive CommunicationPersuasive communication is essential not only for selling the products or services of the business but for obtaining financing and running daily operations. This course will provide students with the opportunity to gain confidence and improve their communication skills. Even the most skilled communicator can always learn additional techniques for success.
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