This course provides training on the application of Hazardous Materials Awareness & Operational Terminology for 911 Dispatchers. The course introduces participants to hazardous material awareness updates and changes specifically with the Globally Harmonized System of Classification and Labeling of Chemicals (GHS) as it changes the Safety data sheet formats that first responders may not be aware of. This course also introduces the common operational terminology used by Haz-Mat Incident Command Team. We will discuss with 911 Call-Takers the specifics of what they should be asking of the Caller in order to better dispatch important pre-response information needed by the first responders and Haz-Mat Team. We will also cover Standard Precaution Statements that the Call-Taker should be relaying back to the Caller.